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I have worked at Pocknells for over 12 years and know the company and its client base inside and out.
Over the years my role has changed at Pocknells, with the introduction of many new systems. One of the most notable was the introduction of a document management system, I was fundamentally involved in the implementation of this system and we now find our practice operates as a paperless office (well almost!).
I am the first point of contact for most people which can lead to various responsibilities. I ensure that all queries and correspondence is actioned when received and I am responsible for recording new client’s details and issuing the necessary letters of engagement and files are opened. It is also my responsibility to undertake all of the company secretarial duties for our Limited Company clients, filing all the relevant paperwork and forms with Companies House.
Outside work I have two children so spend a lot of time being taxi driver, coach and housekeeper! Holidays tend to be in the UK, I loved exploring Norfolk with my family recently.